Doravelliquestar · Guest information

Privacy Policy

Last updated: 11 November 2026

About this policy

is responsible for personal information handled in connection with this website and enquiries about our Canadian retreats. This policy explains the information involved, its purpose, and how to contact us about privacy.

Information you choose to share

An enquiry may include your name, email address, preferred dates, cabin choice, party size, and message. Do not include payment-card details, identity documents, or sensitive health information. Any accessibility arrangements can be discussed privately when needed.

How the enquiry form works

The form prepares a message on your device and opens your email application. Entered information is not sent to us merely by filling in the form or preparing the draft. You choose whether to send the email. Your email provider processes the message under its own terms.

Purposes and consent

We use information you send to answer questions, discuss availability and quotes, arrange requested services, and maintain related correspondence. We seek meaningful consent for additional purposes. You may withdraw consent for optional uses by contacting us; this may limit our ability to continue an enquiry. Processing may also be permitted or required by applicable law.

Technical information and cookies

Web hosting may produce ordinary security and access logs, such as IP addresses, request times, browser information, and requested pages. They help operate and protect the website. The site includes no analytics, advertising trackers, or embedded payment service. Read our Cookie Policy for the current browser-storage details.

Service providers and disclosure

Hosting and email providers may handle information needed to deliver their services. Information may also be disclosed when legally required or necessary to protect lawful rights. We do not sell enquiry information or use it for unrelated marketing.

Retention and security

We keep enquiry correspondence only for as long as needed for the request, any resulting service, and applicable record-keeping or dispute requirements. Information used to make a decision is retained long enough to allow access requests. Access is limited to those who need it; reasonable safeguards are used, although no communication method is entirely risk-free.

International processing

Email or hosting providers may process information outside Canada, depending on their infrastructure. Information processed abroad may be subject to local laws. Contact us if you need details about the handling of your particular enquiry.

Access, correction and complaints

You may request access to your information, ask for corrections, withdraw optional consent, or raise a privacy concern by emailing us. We may need to verify your identity before providing records. Applicable legal exceptions and retention obligations may limit a request. You may also contact the Office of the Privacy Commissioner of Canada about unresolved concerns.

Children and family enquiries

An adult should make enquiries and arrangements for a family. We do not knowingly request personal information directly from children. Please contact us if a child has sent information so that we can address it appropriately.

Changes to this policy

We may update this policy when the website or our practices change. The date above identifies the current version. A materially different use of information will be explained and consent sought when required.

Privacy contact

For privacy questions, write to info@doravelliquestar.com, addressed to the Privacy Contact at Our registered office and telephone are listed above.